Support
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Welcome to the Tieline Technology customer support centre. The following information is continuously updated to assist you with common issues faced with making a Codec connection. |
Contact Support
If you cannot locate the answer to your enquiry through this portal, we would be more than happy to assist you and your company directly. Please follow this link and provide all the relevant details as requested so that we can best assist in a timely manner – Tieline and their team of professionals look forward to assisting to endeavour providing you with a pleasurable experience using our products
Frequently Asked Questions
Tieline has provided a list of frequently asked questions below to quickly assist getting you up and running and to troubleshoot any issues you may experience with connectivity over various service providers networks. If you wish to contact us directly, please click on this link to request assistance
Forums
Our recently added Forums are yet another source available to you the user for information from other Tieline product customers discussing their experiences in similar situations that you may encounter. This is monitored in real time and Tieline staff are happy to assist with other enquiries through this portal
Knowledge Base
Tielines team of dedicated professionals update all product documentation regularly to bring you the latest product features and enhancements. Product manuals, Technical Bulletins, White Papers and much more can be downloaded here
Latest Firmware
Click on the above link to locate the latest firmware for your product. If you have any enquiries, please feel free to contact us via this link
Tieline Upgrade Request
If your Tieline codec is out of date please click here to request a firmware update
Product Registration
Register your new Tieline product to receive free notification of software upgrades, priority customer support and activate your warranty.
Test Lines
Click here to view all our test lines for testing our codec equipment
Video Tutorials (Coming Soon)
Click here to watch support related video tutorials for our product range
Product Warranty
For information on the product warranties, repair charges and RMAs please navigate to the Product Warranty link above. If you require additional clarification on these processes, please contact us here